#AlexaDown: Thousands of users report outage of Amazon's virtual assistant technology Alexa
Reuters reports that more than 9,000 users have flagged issues with Alexa, and some have also reported trouble accessing Amazon's mobile application. Photograph:( Reuters )
Story highlights
User comments on the outage tracking website claim that the outage is global. However, Amazon is yet to issue a statement on the outage or its scale
User comments on the outage tracking website claim that the outage is global. However, Amazon is yet to issue a statement on the outage or its scale
Alexa users in the United States woke up on Sunday morning to a widespread outage of the usually dependable voice assistant. As per outage-tracking website Downdetector.com, Amazon.com's voice assistant Alexa was down for thousands of users in the United States.
User comments on the outage tracking website claim that the outage is global. However, Amazon is yet to issue a statement on the outage or its scale.
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Reuters reports that more than 9,000 users have flagged issues with Alexa, and some have also reported trouble accessing Amazon's mobile application.
The peak of the disruption saw more than 16,000 users reporting problems with Alexa, according to Downdetector data. Eventually, the numbers later dropped down to 700.
Alexa users have flooded Twitter with posts about the intelligent personal assistant's outage, with many using the hashtag #AlexaDown.
Here are some tweets:
@AmazonHelp #alexa is down. #alexapocalypse
— Cori Shepherd Stern (@GirlSeeksWorld) April 16, 2023
Alexa; The whole day today.. “में कहा हूँ.. में कौन हूँ.. मुझे क्या चाहिए..” 🫠🤣 pic.twitter.com/cM7PYb08d8
— Alia.. 🌻 (@aalliiyaahk) April 16, 2023
#Alexa One of my Alexas did something before it went quiet. I greeted it "Good Morning"; it replied that it was Charlie Chaplin's birthday and asked to do an impression of him. I said OK. It was silent. I got the joke. Has a "Silent film" joke brought down all Alexas?
— Shaky Barnes (@ShakyBarnes) April 16, 2023
Why Is Alexa Broken ... who will i ask my stupid morning questions to? pic.twitter.com/eVbgmOkuCz
— MumblesVideos (@The_Mumbles_) April 16, 2023
Alexa is down and none of our lights are coming on, we're not getting our morning routines spoken to us, nor can we hear breaking news notifications.
— ~Furyu~ 💙 (@furyu_me) April 16, 2023
What am I going to do?
THIS IS A TRAVESTY!!
(snark) https://t.co/OysPkKPDOz
So, YOU'RE the one who caused Alexa to go quiet.
— ~Furyu~ 💙 (@furyu_me) April 16, 2023
Humph!
Amazon Web Services (AWS) also experienced an issue. Users were reportedly unable to complete the signup process and were shown error messages regarding the billing console. This console is used to manage payments and payment methods for AWS accounts.
Hundreds of users had reported problems accessing AWS, according to Downdetector.com.
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Later, on Sunday, AWS announced that the issue had been resolved and customers were now able to access and complete the account signup process.
"The Signup page has recovered and customers are now able to access and complete account signup," AWS said in its status.
(With inputs from agencies)
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